Get A Guide to the HAP Standard: Humanitarian Accountability and PDF
By Humanitarian Accountability Partnership
The HAP usual is the 1st certifiable average to be constructed which measures humanitarian responsibility and caliber administration. This respectable regular has been constructed via the field, for the field, and allows the production of a administration process to enforce proper practices, codes, humanitarian ideas, and inner missions.
This consultant and its accompanying CD-ROM will offer managers operating in improvement with every thing they should find out about the normal, the certification technique, and enforcing the normal. useful and available, the consultant can help make sure that attaining certification is an possible target for either huge and small corporations.
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Extra resources for A Guide to the HAP Standard: Humanitarian Accountability and Quality Management
Ensure that the agency’s board is committed and that its CEO has overall responsibility. Step 2: Define stakeholders • Define who the agency’s stakeholders are. • Clarify how their needs and expectations are defined in terms of quality and accountability. • Clarify how the agency’s stakeholders are consulted or represented. This may raise very important questions 49 The Guide to the HAP Standard concerning the agency’s governance (see Annex 3, Tool 8: Community engagement tools: stakeholder analysis).
The agency shall make available information about the relevant parts of its structure, including staff roles and responsibilities. 1. What is information? By definition, information is of value to the receiver because it informs. If it does not inform, it is just raw data, noise, or propaganda. Communication takes place when information flows backwards and forwards between people, and through networks. This Benchmark seeks to improve communication between an agency and its stakeholders, while focusing on the particular requirements that an agency must fulfil as a provider of information.
In response to issues of relative need, urgency, available resources, access, protection, staff security, and so on. This happens each time humanitarian needs outstrip response capacities, creating dilemmas with which humanitarian agencies are all too familiar. 31 The Guide to the HAP Standard It was in recognition of the challenge posed by such situations that the International Committee of the Red Cross ranked the Fundamental Principles, thereby creating a guidance tool when confronting hard choices.
A Guide to the HAP Standard: Humanitarian Accountability and Quality Management by Humanitarian Accountability Partnership